FAQs - ExpressionMed

FAQs

What is ExpressionMed? 

ExpressionMed is a small business based in Minneapolis, MN. We make medical adhesives that are placed over Continuous Glucose Monitors and other devices to help keep them on your skin longer and safer. Learn more about our products here.

  • EXPRESS YOURSELF - With over 50 stylish and fun designs, ExpressionMed tapes let you personalize your device to fit you.
  • WATERPROOF - Swim and shower with confidence. Our tapes will hold up to your active lifestyle.
  • WILL NOT FRAY - Our exclusive non-woven material is both breathable and will never fray, looking good day after day. Made in the USA.
  • EASY TO APPLY - Only 3 easy steps to secure your device for as long as you need it.

See what customers are saying on Amazon and Facebook.

 

Where are CGM tapes by ExpressionMed made?

ExpressionMed CGM tapes are made and packaged in the USA. 

 

How do I apply ExpressionMed tape?

Please refer to our application videos by device for instructions on application.

 

My tape didn't stay on the full 10 days, what happened?

We're sorry you had this experience! Let's get to the bottom of this. First, there are very common mistakes that are easily avoidable. Check out our care instructions page to see if this addresses your issue.

Still no luck? Send us an email, we're invested in making this a great product for you to use and can help troubleshoot your particular situation. You can reach us at hello@expressionmed.com

 

I have sensitive skin. What is in ExpressionMed tapes? 

Our tapes are hypoallergenic and do not use natural tree saps, resins or rubbers.

Although uncommon, reactions typically occur due to improper skin preparation prior to application or during removal. Because skin type varies from person-to-person, we recommend reading our care instructions for more specific advice based on your skin type.  

If you do have an unusual reaction, we recommend consulting our skin care troubleshooting page or sending an email to hello@expressionmed.com with subject line “Reaction.”

 

Do you offer free samples?

We don't offer free full tape samples, BUT if you are interested in trying a small sample strip on your skin, check out our sample strip page.

  

Do you accept HSA/FSA payment cards?

Yes! You can use HSA/FSA cards on our website for payment through Shopify Payments. Please keep in mind that we cannot guarantee that any individual card will be accepted. These cards tend to have many rules and regulations attached. If you run into issues, the best thing to do is reach out to your card’s bank/administrator to find out why. 

 

My favorite design is out of stock, when will it be back?

As we continue to grow, we are evaluating which designs people love most to help us make decisions on which designs to re-print. 

To help us make these decisions, we encourage you to sign up for back-in-stock notifications when you see your favorite designs go out of stock. Bonus: You’ll be the first to know when it’s available again!

All you have to do is: 

  1. Navigate to the product page that you are interested in purchasing that is currently sold out.
  2. Click the orange “Email Me When Available” button at the bottom of the page.
  3. Enter your email and submit. 

By doing so, you’ll get an email notification the second your tape is restocked.

If there is a specific design that you’re looking for, please send us an email to hello@expressionmed.com

 

What does shipping cost and how long does it take?

Orders are shipped in neon orange envelopes via USPS or a bubble envelope depending on the size of the order. ExpressionMed orders are typically processed within 1 business day.

Look for ExpressionMed's Orange envelopes in the mail.

Shipping is $2.99 for all domestic orders and include tracking. Domestic orders take 3-5 business days to ship. International shipping is $9.50 (We do not currently offer tracking for international orders.) International orders ship within 7-21 business days. Due to the current high demand in shipping, our orders may take an extra day to arrive.

See our full shipping and returns policy

What is Route Shipping Insurance, and why was it added to my cart?

Shipping insurance is automatically added to your cart at checkout. If your order is lost, stolen or damaged in transit to you, Route will replace your order at no additional cost. 

 

Which currency are your product prices listed in?

All of our prices are in USD.

 

What if my shipment gets lost? 

On occasion, shipments may get lost in transit. We encourage you to purchase Route shipping insurance with your order. This will automatically be added to your cart. 

If you have purchased Route and your order has not been delivered within 3 days of the estimated delivery, you may  file a claim with Route. You will need to enter your email address associated with the order, and the Route Order ID. You can find instructions for locating your ID here. If you run into any issues, please email us at hello@expressionmed.com and we’d be happy to file a claim on your behalf. 

 

Where does your product ship from and could there be duty fees if it has to cross the border?

We ship from Minneapolis, Minnesota. There could be duty fees at the border. If you encounter this, please reach out to us. 

   

I’m a provider and would like to provide my patients with information and samples of ExpressionMed Tapes. How can I request this?

We would be happy to send you samples and information to share with your clients. Please email hello@expressionmed.com with your request. 

 

I have _______ device. Which tape should I buy?

Here are our guidelines for which tapes work for devices:

Dexcom G6 Regular/Wide/Mini work best for Dexcom G6

Our Medtronic/Oval CGM tapes work best for Medtronic 670G, Enlite, Guardian. Oval can also work for Freestyle Libre or Freestyle Libre with Miao Miao.

Libre (Perfect fit and OverPatch) works for Freestyle Libre

Pod works for Pod Insulin Pump

Infusion Sets work for Tandem and Minimed.

Transmitter Stickers are the best way to add design to your Dexcom G6, Freestyle Libre and Pod Insulin Pump.