Shipping:
- Items are shipped directly from our warehouse in Minneapolis, MN*
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Orders are typically processed and shipped within 24 business hours (excluding weekends and holidays)*
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We ship both domestically and internationally (see policies below)
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Most items are shipped in a padded bubble envelope
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All domestic orders are shipped via The United States Post Office (USPS)
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Once an order has been fulfilled, you will receive an email with your tracking link
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Please allow 24–48 hours for tracking information to begin updating
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Please double-check that billing and shipping addresses are accurate before placing your order. Incorrect or incomplete addresses may delay delivery
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Most orders are delivered directly to your mailbox. In some cases, USPS may hold your order at the post office if mailbox delivery is unavailable
*Please note: the above does not apply to apparel and accessories. See below for specific information on these items.
Domestic (within the U.S.)
Domestic Shipping (Within the U.S.)
We offer multiple shipping options so you can choose what best fits your timeline and budget.
Standard Shipping – $4.50
Estimated delivery: 7–10 business days once shipped
Tracking: Limited (LetterTrack)
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This is our most economical shipping option
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Orders ship as letter mail in a padded envelope, not as a USPS package
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Tracking updates are limited and may take several days to appear
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Tracking only updates when scanned at certain USPS facilities
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It is normal for tracking to appear inactive while the order is still in transit
This option is best if you are not in a rush and do not require frequent tracking updates.
USPS Ground Advantage – $8
Estimated delivery: 3–5 business days once shipped
Tracking: Full door-to-door tracking
USPS Priority Mail – $15
Estimated delivery: 2–3 business days once shipped
Tracking: Full door-to-door tracking
Additional Notes
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Delivery estimates are not guarantees and may be impacted by USPS delays, holidays, or peak shipping periods
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Limited tracking on Standard Shipping does not indicate that an order has not shipped
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If you need faster delivery or consistent tracking updates, we recommend selecting USPS Ground Advantage or Priority Mail at checkout
International (outside the U.S.)
- Most international orders are shipped via the United States Post Office unless the USPS does not deliver to your country. We will then look for an alternate carrier.
- International orders typically arrive within 21 business days (not including weekends and holidays). We ask that you give the carrier 25 business days for arrival to allow for any potential delays.
- Shipping and packing fees vary depending on the weight of an order as well as the country the order is being delivered to.
- ExpressionMed products are available internationally through our distributors in Canada, The UK, Australia, The EU and South Korea.
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Canada: Pimpmydiabetes.com
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UK: https://www.diabeticsupply.co.uk/
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Australia: https://www.oneand2.com.au/
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EU - mysweetstitch.com
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South Korea: https://smartstore.naver.com/alivepatch/search?q=expressionmed
- International customers are responsible for any duty fees, taxes or any other fees your local customs authority deems appropriate. These fees are paid directly to your local carrier or government.
Apparel & Accessory Orders:
- For apparel and accessories, it takes 3–7 days to fulfill an order, after which it’s shipped out.
- All apparel and accessories are a final sale and can only be returned if they are damaged or mislabeled.
- All items are made on demand so we cannot accept returns for sizing issues either.
- If we are unable to deliver due to a wrong address or unclaimed package - we will contact you to obtain your correct address which must be submitted to us within 14 days. The item will be reshipped to the correct address and will incur an additional shipping fee.
How do I check the status of my order?
- You will receive two emails after an order is placed. The first email will contain your order details (items purchased, shipping address entered, total amount spent, etc). The second email will contain your tracking link. This tracking link will provide the current status of your order as it travels through the postal system.
- Can’t find your tracking link? Send us an email to hello@expressionmed.com.
Lost order?
- Send an email to hello@expressionmed.com and our customer service team will be happy to assist in finding your tracking number to locate your order.
- Please include your order # in the subject of the email.
- All orders covered under the insurance Navidium Shipping Protection will be covered in full should your order arrive damaged or is lost in transit. If you do not purchase shipping insurance, ExpressionMed is not responsible should your order arrive damaged or is lost in transit.
- All domestic orders have USPS tracking with delivery confirmation.
- All lost orders must be reported within 30 days of the date an order was placed.
Navidium Shipping Insurance
- This is shipping insurance that is added automatically to your cart at the time of purchase
- This plan covers any order that may arrive damaged or is lost in transit.
- To file an insurance claim, please email hello@expressionmed.com. Please include your order # in the subject of the email.
- All claims must be filed within 30 days of the date an order was placed.
Wrong Address Entered at the Time of Order:
- It is the responsibility of the customer to ensure the shipping address is accurate.
- We work as quickly as possible here at ExpressionMed to ensure all orders are delivered to our customers as soon as possible. Once an order is placed, we take it from our stocks and ship it. Therefore, there is a very small window to cancel/change your order or to change the address of your order.
- If any changes are needed, please email us at hello@expressionmed.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
- If an order is delivered to a wrong address, it is the customer's responsibility to place a new order. Refunds and replacement orders will not be provided due to customer errors.
Returns (if applicable):
- If you would like to return an order or items from an order, please email us at hello@expressionmed.com with the details of your return.
- All returns must be sent within 30 days of the date an order was placed.
- Items must be returned in the original packaging and must be unused.
- Sale items are not refundable. Only regular priced items may be returned for a refund.
- ExpressionMed will cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise, the customer is responsible for the return shipping costs.
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*All apparel and accessories are a final sale and can only be returned if they are damaged or mislabeled.
- Our return address is: ExpressionMed, 2112 Broadway Street NE, Suite 125, Minneapolis, MN 55413.
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
- Original shipping charges are non-refundable unless the return is a result of our error.
Exchanges (if applicable):
- We only replace items if they are defective or damaged
- If you need to make an exchange for the same item, send us an email at hello@expressionmed.com and send your item to: 2112 Broadway Street NE, Suite 125, Minneapolis, MN 55413.
- If an item was incorrectly ordered (such as a tape for a different device), please email us at hello@expressionmed.com so we can assist in exchanging for the correct items.
