Shipping & Returns - ExpressionMed

Shipping & Returns

Shipping:

  • Items are shipped directly from our warehouse in Minneapolis, MN
  • Your order will be processed and shipped within 24 business hours (not including weekends and holidays)
  • We ship both domestically as well as internationally (see policies below)
  • Our items will be delivered in a bubble envelope. All domestic orders are shipped via The United States Post Office (USPS).
  • Once an order has been fulfilled, you will receive an email with your tracking link. Please allow 24-48 hours for the tracking to update.
  • Please double check billing and shipping addresses are accurate prior to submitting an order. Any incomplete or wrong addresses will delay the delivery of an order.
  • Most orders will be delivered to your mailbox or in some cases, the post office may hold your order at their office is there is not a mailbox available.

Domestic (within the U.S.)

  • Each order should arrive in 3-5 business days (not including weekends and holidays) once shipped.
  • We ask that you give the post office up to 8 business days to allow for potential delays.
  • We do not guarantee delivery dates.
  • Shipping fees for domestic orders are $4.50.
  • Free shipping on orders over $40.00

International (outside the U.S.)

  • Most international orders are shipped via the United States Post Office unless the USPS does not deliver to your country. We will then look for an alternate carrier.
  • International orders typically arrive within 21 business days (not including weekends and holidays). We ask that you give the carrier 25 business days for arrival to allow for any potential delays.
  • Shipping fees vary depending on the weight of an order as well as the country the order is being delivered to.
  • ExpressionMed products are available internationally through our distributors in Canada, The UK, Australia, The EU and South Korea.
  • Canada: Pimpmydiabetes.com
  • UK: https://www.diabeticsupply.co.uk/
  • Australia: https://www.oneand2.com.au/
  • EU - mysweetstitch.com
  • South Korea:   https://smartstore.naver.com/alivepatch/search?q=expressionmed
  • International customers are responsible for any duty fees, taxes or any other fees your local customs authority deems appropriate. These fees are paid directly to your local carrier or government.

How do I check the status of my order?

  • You will receive two emails after an order is placed. The first email will contain your order details (items purchased, shipping address entered, total amount spent, etc). The second email will contain your tracking link. This tracking link will provide the current status of your order as it travels through the postal system.
  • Can’t find your tracking link? Send us an email to hello@expressionmed.com.

Lost order?

  • Send an email to hello@expressionmed.com and our customer service team will be happy to assist in finding your tracking number to locate your order.
  • Please include your order # in the subject of the email.
  • All orders covered under the insurance Navidium Shipping Protection will be covered in full should your order arrive damaged or is lost in transit. If you do not purchase shipping insurance, ExpressionMed is not responsible should your order arrive damaged or is lost in transit.
  • All domestic orders have USPS tracking with delivery confirmation.
  • All lost orders must be reported within 30 days of the date an order was placed.

Navidium Shipping Insurance

  • This is shipping insurance that is added automatically to your cart at the time of purchase
  • This plan covers any order that may arrive damaged or is lost in transit.
  • To file an insurance claim, please email hello@expressionmed.com. Please include your order # in the subject of the email.
  • All claims must be filed within 30 days of the date an order was placed.

Wrong Address Entered at the Time of Order:

  • It is the responsibility of the customer to ensure the shipping address is accurate.
  • We work as quickly as possible here at ExpressionMed to ensure all orders are delivered to our customers as soon as possible. Once an order is placed, we take it from our stocks and ship it. Therefore, there is a very small window to cancel/change your order or to change the address of your order.
  • If any changes are needed, please email us at hello@expressionmed.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
  • If an order is delivered to a wrong address, it is the customer's responsibility to place a new order. Refunds and replacement orders will not be provided due to customer errors.

Returns:

  • If you would like to return an order or items from an order, please email us at hello@expressionmed.com with the details of your return.
  • All returns must be sent within 30 days of the date an order was placed.
  • Items must be returned in the original packaging and must be unused.
  • Sale items are not refundable. Only regular priced items may be returned for a refund.
  • Our return address is: ExpressionMed, 2112 Broadway Street NE, Suite 125, Minneapolis, MN 55413.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges (if applicable) 

  • We only replace items if they are defective or damaged
  • If you need to make an exchange for the same item, send us an email at hello@expressionmed.com and send your item to: 2112 Broadway Street NE, Suite 125, Minneapolis, MN 55413.
  • If an item was incorrectly ordered (such as a tape for a different device), please email us at hello@expressionmed.com so we can assist in exchanging for the correct items.