Loyalty Program: Your FAQs Answered - ExpressionMed

Loyalty Program: Your FAQs Answered

July 24, 2023

🎉 Welcome to our Loyalty Program: Where Rewards Get Even Sweeter!

We are thrilled to announce a major upgrade to our loyalty program, designed with you - our valued customers - in mind. At ExpressionMed, we believe that loyalty should be rewarding and hassle-free, which is why we recently revamped our program to offer an even more delightful experience.

Say goodbye to the traditional discount-based system and embrace a brand-new approach that puts dollars directly into your pocket! We're excited to introduce a simple and straightforward reward structure, where each purchase gets you closer to a $5/$10/$20+ coupon you can use on your next order. Join us on this loyalty journey as we explore the fantastic perks, address your frequently asked questions, and celebrate the joy of being part of our ExpressionMed family. Your loyalty means the world to us, and we can't wait to show you just how much it means! 🌟


Below are answers to our most frequently asked questions. Don't see the question/answer your looking for? No worries. Send us an email.  


How do I sign up for the rewards program?

Signing up is easy! Simply create an account by clicking here and then click on Join Now. Enter your name, email, and password. It’s free to join, and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us, you’ve already been enrolled in our rewards program, so you can kick back, sign in, and start earning Points!

What are the advantages of becoming a rewards member?

Our rewards program is tiered, allowing members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can be redeemed towards the cost of future purchases. Additionally, you earn points for referring friends, following us on social media, leaving product reviews, and even receive bonus points for your birthday! In addition to earning points, members get exclusive access to coupons, launches, promotions, giveaways, limited edition merch, and more. You can view the full list of perks on our rewards page.

Does it cost anything to begin earning points?

Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points. Make sure to visit our rewards page to get started.

How do I earn points?

For starters, each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or like us on Facebook. Access all the ways to earn under the rewards page on our website.

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit our rewards page to view all of our available reward options, and click the 'Redeem' button to claim your chosen reward. Keep an eye on your email and our site for limited flash opportunities to use your points on special edition tapes, swag, and more!

Is there a limit to how many points I can earn?

Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

Why did my point balance reduce?

Thanks to our new simplified program, your previous points are worth even more, and it's never been easier to redeem your points balance. While the number of points may look like they have been reduced, their value has gone up. If you have any specific questions, don’t hesitate to reach out to hello@expressionmed.com, and we are happy to help you.

Why do my points expire?

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program, such as redeeming points or placing an order.

Where can I find all of my rewards account info?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.

Will I receive points for purchases I made prior to creating my rewards account?

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Contact customer service by emailing hello@expressionmed.com, and our team will be happy to assist you with merging your accounts.

How can I get a birthday reward?

Add your birthday under ways to earn points on the rewards page. On your birthday, we will send you a special discount code via email valid for 30 days from the date of your b-day!

*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

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